Field Service Management Applications: On-Premise vs. Cloud-Based
So, you’re trying to decide whether to use cloud-based or on-premise software. You may still use paper and pencil for your business or run a field service company that relies on desktop, on-premise software.
Does it scare you to think about moving to cloud-based software? Let’s restate some myths and set the record straight about why your company should move to the cloud.
Cloud-based software with features like this is the future of field management solutions:
- Excellent tech assistance for software
- Secure data archiving
- Accessibility in any setting
- Standardized updates
The term “Software as a Service” may be familiar, and most modern applications can be placed here. This type of software has the potential to revolutionize the way you run your service business by improving efficiency and allowing you to provide superior support to your consumers.
Both forms of software are widespread in field service management, so deciding which is best might be challenging. Should we move away from on-premises solutions and towards the cloud? Let’s look into it:
On-Premise vs. Cloud-Based
How does cloud-based SaaS differ from traditional, on-premise software, and what are those differences? We’ll do a side-by-side analysis of the two approaches. In addition, we have made a one-pager with a comparison chart for your convenience:
Data and File Safety
Cloud: The cloud refers to a remote, digital storage facility where encrypted data is stored. Your private data will be more complicated for hackers to access in this manner. Since data is kept in the cloud, it can be retrieved even if a device is lost or stolen.
On-Premise: Users can maintain complete control over their information when stored locally on just one or two machines. Yet, information kept purely on local devices risks being compromised or corrupted. A simple beverage spill may wipe out hours of work.
Patches and Upgrades
Cloud: Without the user’s intervention, the software can be updated to incorporate recent technological advancements.
On-Premise: Updating your system regularly may be time-consuming and resource-intensive for your team.
Cloud: Data like customer histories and technician schedules are available to in-house and on-the-go workers anytime, from anywhere, with an internet connection. With real-time data syncing, everyone may access the same data from any device at any time.
On-Premise: Most on-premises solutions can only be used on designated workstations. So, the office manager must manually update and advise the technicians of any modifications or updates. This causes people to spend more time figuring out what’s wrong, leading to confusion and mistakes.
Scalability in Software
Cloud: Your software may grow with your business because adding and removing users is simple.
On-Premise: As on-premise solutions are typically only available within your office, expanding your team may necessitate more communications between headquarters and the field via phone and text.
Cloud: Software needs stable internet connections for data to be transferred between devices and the cloud.
On-Premise: Flexibility in situations where internet access is limited or absent is a potential benefit of this system. However, the additional staff support may be needed to keep all team members up-to-date on any data or job changes.
Cloud: If you run into trouble when using cloud-based software, the support team can usually log in and help you immediately. The software also receives consistent upgrades. In this way, the development team can quickly identify and fix any issues with the software.
On-Premise: Support for on-premises software must be more consistent and easier to troubleshoot. It’s possible that your backend access won’t work with desktop applications because it isn’t cloud-based. It may take longer to remedy an issue because the program is not updated as frequently as the cloud-based alternative, assuming the support team can access the software.
Organization and Record-Keeping
Cloud: Eliminate the need for paper records by putting them in a safe online repository, and there will be far less paper lying about your workplace. Put an end to storing client records, invoices, and service agreements in stacks of filing cabinets.
On-Premise: Some in-house programs won’t work since they can’t accommodate various file formats. Even if your desktop solution provides space for many documents, it may not offer secured backups. They are putting you at risk of hacking, file corruption, or deletion.
Pick the Perfect Software for Your Need
You must decide whether you want the software installed locally or hosted in the cloud. The advantages and disadvantages of both approaches have been outlined. How software is integrated into a company’s processes is crucial.
There is increased adaptability, functionality, and simplified support with cloud-based field service software. Yet, people without a reliable internet connection or those who don’t want software assistance with top-notch data protection may benefit more from on-premise software.